1. Introduction
VAPE ON SALE, owned by QuickFix, is committed to protecting your privacy and ensuring the security of any personal information you provide to us. This policy outlines how we collect, use, and safeguard your data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
2. Information We Collect
We collect personal information from you when you visit our website, register an account, place an order, or contact us. The types of information we may collect include:
- Personal Details: Name, address, email address, phone number, and date of birth (to verify legal smoking age).
- Payment Information: We process payments securely via third-party payment providers (such as credit/debit card information or PayPal). We do not store your payment details on our servers.
- Technical Data: Information such as IP address, browser type, device information, and usage data (e.g., which pages you visit on our site).
- Communication Data: Any information you provide when contacting our customer service team.
3. How We Use Your Information
We use the personal data we collect for the following purposes:
- Order Fulfillment: To process and deliver your orders, including sending order confirmations, shipping updates, and invoices.
- Customer Support: To respond to your inquiries, provide assistance, and handle any returns or warranty issues.
- Marketing and Promotions: If you opt-in, we may send you promotional emails about new products, special offers, or updates on our services. You can unsubscribe at any time.
- Website Improvements: To analyze how users interact with our site and improve our content, products, and overall shopping experience.
4. Legal Basis for Processing Personal Data
Under GDPR, we process your personal data based on the following legal grounds:
- Contractual Necessity: We process your information to fulfill your orders and provide the services you request.
- Legitimate Interests: We may use your information for purposes such as improving our website and marketing, as long as these interests are not overridden by your rights.
- Consent: We will obtain your consent for activities like sending marketing communications. You can withdraw your consent at any time.
5. How We Protect Your Data
We take the security of your personal data seriously and implement appropriate technical and organizational measures to safeguard it. These include:
- Encryption: We use secure socket layer (SSL) technology to encrypt your data when transmitting sensitive information, such as payment details.
- Access Controls: Only authorized employees and service providers have access to your personal data, and they are required to keep it confidential.
- Regular Monitoring: We regularly review and update our security practices to protect against unauthorized access, data breaches, and other security threats.
6. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information with trusted partners who help us deliver our services, including:
- Payment Processors: To process payments securely.
- Delivery Services: To fulfill and ship your orders.
- Marketing Platforms: If you opt into our email newsletters, we may use third-party email marketing services.
- Legal Authorities: If required by law or to protect our legal rights, we may disclose your personal information to law enforcement or regulatory bodies.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.
8. Your Data Protection Rights
Under GDPR, you have the following rights regarding your personal data:
- Access: You have the right to request a copy of the personal data we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete data.
- Erasure: You have the right to request that we delete your personal data under certain conditions.
- Restriction: You can ask us to limit how we process your data in specific circumstances.
- Portability: You can request that we transfer your personal data to another organization or directly to you.
- Objection: You may object to our processing of your personal data in certain cases, such as direct marketing.
To exercise any of these rights, please contact us at [insert email address]. We will respond to your request within 30 days.
9. Cookies
Our website uses cookies to enhance your browsing experience and gather statistical information. You can manage your cookie preferences through your browser settings. For more information on how we use cookies, please refer to our [Cookie Policy] [insert link if applicable].
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before sharing your information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and we encourage you to review it regularly.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
- Email: qfmobiles@gmail.com
- Phone: 07923355609
- Address: 48A Street, High St, Redcar TS10 3DR